Refund policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, the item must be unworn, unwashed, and in the same condition in which it was received. It must be free of stains, odors, pet hair, alterations, damage, or other signs of wear. You will also need your order number or other proof of purchase.

To request a return, contact us at hi@electricnoon.com. If your return is accepted, Electric Noon will provide instructions explaining how and where to send the item.

Items sent back without first requesting a return may not be accepted.

You can contact us with any return questions at hi@electricnoon.com.

Return Shipping

For returns involving a change of mind, an incorrect size selection, or personal preference, the customer is responsible for return shipping costs.

Electric Noon may provide a prepaid return label and deduct its cost from the refund. In other cases, the customer may be asked to purchase return postage directly.

Original shipping charges are nonrefundable unless the return is caused by a damaged, defective, misprinted, or incorrectly fulfilled item.

Electric Noon does not charge a restocking fee.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact us promptly if the item is damaged, defective, misprinted, or incorrect.

Email hi@electricnoon.com with your order number and clear photographs showing the issue. Photographs of the item, print, packaging, and packing slip may be requested.

If the issue is confirmed, Electric Noon will arrange an appropriate replacement or refund at no additional cost.

Damaged, defective, misprinted, or incorrectly fulfilled items must be reported within 30 days of delivery.

Lost Packages

If your order appears to be lost in transit, contact us at hi@electricnoon.com.

Lost-package claims must be reported within 30 days of the estimated delivery date. Before resolving the claim, Electric Noon may ask you to confirm the shipping address and check with the carrier, household members, neighbors, or others at the delivery location.

Nonreturnable Items

We cannot accept returns of:

Items that have been worn, washed, stained, altered, or damaged after delivery
Personalized or custom-made products
Items returned outside the applicable return period
Items clearly marked “Final Sale” before purchase
Gift cards

Sale and Final-Sale Items

Sale items remain eligible for return under our standard return policy unless they were clearly marked “Final Sale” before purchase.

Final-sale items cannot be returned or exchanged, except when they arrive damaged, defective, misprinted, or incorrectly fulfilled.

Gift Cards

Gift cards are nonrefundable and cannot be redeemed for cash, except where required by law.

Exchanges

Electric Noon does not currently process direct exchanges.

The fastest way to receive another size or color is to return the eligible item and place a separate order for the replacement.

A replacement order may be placed before the original return is completed, but the returned item must still be received and inspected before a refund is approved.

European Union 14-Day Cooling-Off Period

When merchandise is shipped into the European Union, the customer may have the right to cancel or return the order within 14 days of receiving it, without providing a reason, subject to applicable legal exceptions.

Returned merchandise must be unworn, unused, and in its original condition. Unless the item is damaged, defective, or incorrectly supplied, the customer is responsible for return shipping costs.

Nothing in this policy limits any mandatory consumer rights provided by applicable law.

Refunds

Electric Noon will notify you after receiving and inspecting your return and will let you know whether the refund has been approved.

If approved, the refund will be issued to the original payment method within 10 business days.

When the customer is responsible for return shipping, the cost of any prepaid return label provided by Electric Noon may be deducted from the refund.

Original shipping charges are nonrefundable unless the return resulted from a damaged, defective, misprinted, or incorrectly fulfilled item.

Banks and credit-card companies may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at hi@electricnoon.com.